House Rules

HOUSE RULES

Check-in & Check-out times
The holiday villa/ summer cottage is available for the customer from the arrival day starting at 16.00/ at 4 pm until 12 am on the check-out day, if not otherwise agreed with Norppa-Majat.
The handover of the keys and driving instructions
In connection with the booking confirmation, the customer will get the specifics about the key handover. Norppa-Majat should be informed about the estimated arrival time.
The number of the accommodated in the holiday villa/summer cottage
The holiday villa/summer cottage must not be used by more persons than mentioned in the general information (sleeps x). The use of a tent, caravan or mobile home is forbidden on the area without the permission from Norppa-Majat.
Pets
Bringing of pets to the holiday villas/summer cottages is forbidden unless it is mentioned in the general information or separately agreed with Norppa-Majat. ary Content
Included in the price of holiday villa/summer cottages
The price includes the use of the holiday villa/summer cottage, sauna and rowing boat free of charge as well as the equipment and services mentioned in the general information. There is always the necessary furniture, detergents, cutlery and the utensils needed for cooking. The wood and electricity needed for heating are included in the price. Not included in the price of the holiday villa/summer cottage Final cleaning, washing powder, spices, toilet paper or kitchen paper are not included in the price.ntent
Not included in the price of the holiday villa/summer cottage
Not included in the price of the holiday villa/summer cottage Final cleaning, washing powder, spices, toilet paper or kitchen paper are not included in the price.
The use of machines and devices
Norppa-Majat gives if needed instructions for the use of machines and devices. There are also instructions for the use of machines and devices in the holiday villas/summer cottages file.
The use of devices and equipment reserved as ancillary service
Additional services and equipment mentioned in the information of the holiday villa/summer cottage can be booked in connection with the reservation. Or you may also ask about availability of those during the holiday.
Linen
The customer brings own linen or reserves those as an additional service from Norppa-Majat. The linen set includes a sheet, pillow case, blanket cover, hand towel and bath towel. The use of beds without linen is forbidden.
Cleaning
The customer is responsible for the cleaning of the holiday villa/summer cottage during the rental time and at the end of it. Or customer can reserve the final cleaning as an additional service (has to be reserved min 3 days before check out day). In case that the premises have not been cleaned up well enough at the end of the reservation, Norppa-Majat has the right to demand the cleaning payment at least according to the price list. In case that the final cleaning has not been ordered, following things have to be done: – shaking the rugs – vacuuming and wiping the floors – removing the linen from the beds – washing up and putting the dishes on their right places – wiping the kitchen worktops, cooker and tables – cleaning the toilet – taking the rubbish out (there are specific places meant for this) – cleaning the fire place
Damages
The customer is responsible for making good the damage caused to the holiday villa/summer cottage or its property. Please inform if something gets broken.
Complaints
All the complaints related to the holiday villa have to be presented to Norppa-Majat without delay. If the matter cannot be fixed right away, the reclamation must be done in writing. The liability for compensation is limited to no more than the amount of the holiday villa/summer cottage rent.